Support

We have compiled here a list of common problems and the most frequently asked questions, if you can’t find the answer to your question in this section, please e-mail us at support@jlecctv.com or use the contact form.

Common problems

F.A.Q.

  • How do I connect to the DVR remotely?

In order to access your DVR remotely you must first know what’s your static IP address. If you have a static IP address but don’t know what it is, you can find out by going into this page from a computer on your home/business network then follow these steps:

  1. Make sure you can view your DVR using a PC on your Local Area Network.
  2. Verify that your Public IP address can be “PING” from an External Network.
  3. Log on to the Admin Console of your Router/Access point provided by your Internet Service Provider.
  4. Navigate to Advance Network Setup and find “Port Forwarding” or “Pinhole”.
  5. Create a Port Forwarding rule that pertains to the HTTP port specified in your DVR.
  6. Make sure the IP address of the Port Forwarding rule is the IP address of the DVR.
  7. Save the Rule and restart the router/access point.
  8. Log back onto the Router/Access point and make sure the Port Forward Rule applied.  If not, repeat step 4 thru 7.
  9. Access the DVR from an External Network by using either Internet Explorer or the Client Software accompanied by the DVR

  • How do I connect to the DVR remotely if I have a dynamic IP?

If you have a dynamic IP address you will have to use a DDNS provider to track your IP address in order to access your DVR remotely  because since your IP changes all the time, there’s no guarantee that you will be able to access the DVR at any given time. DynDNS.com is a free DDNS provider, see their support page to help you get started.

**Note:  DynDNS.com is a free DDNS provider which does not guarantee to work 100% due to possible server down time and/or connection problems during high traffic.  For best connectivity, please contact your Internet service provider and request a  Static IP address**


  • How do I set up port forwarding on my router?

If you need help opening the ports for remote access please visit PortForward.com, they have port forwarding guides for most routers that will help you get configured in no time. If you still experience problems after opening the ports on your router your ISP may be blocking the incoming ports, in this case your solution is to try a different port. DynDNS.com offers a free port testing tool that will tell you if your port are open.

  • How do I access my DVR from my Android phone ?

The iView Technology DVRs come with a JPEG viewer which can be accessed directly from the internet browser or it can also be done through the application Bubo Bubo available for free on the Android Market. Install this app, enter your IP address and login information then you monitor up to 4 cameras directly from your Android phone. Bubo Bubo is also available for iPhone.

Look for this icon in the Android Market:

ScDvr

  • How do I access my DVR from my iPhone or iPad ?

The iView Technology DVRs come with a JPEG viewer which can be accessed directly from the Safari browser on the Apple touch devices but for better viewing, there’s a free app on the Apple store by the name ScDvr. Install this app, enter your IP address and login information then you monitor up to 4 cameras directly from your iPhone / iPad.

Look for this icon in the appstore:

ScDvr

Basic DVR Configuration

Basic DVR Configuration